Payments:

SHIPPING: If we have your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding special delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract. The total price of your order will be to you when our shipping notice email has been sent to your email address.

If you wish to cancel an order, you may request a cancellation by logging into your account and canceling your order. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

If for any reason you are not completely satisfied with a product you have purchased, we will gladly give you a full refund or exchange within 15 days after you receive it in its original condition. Your electronic invoice is required for all returns. Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Please contact us for more information on our return policy.

IMPORTANT: If any product is returned to us as 'faulty' and subsequently found NOT to be defective or has been damaged as a direct result of incorrect prop sizes, misuse or poor maintenance a workshop surcharge of £10 will be incurred, as will returned postage. Goods found not to be faulty will NOT be returned to the customer until the surcharge payment has been completed.  

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information.